At VersonaUSA, we strive to ensure your complete satisfaction with your purchase. If you are not completely satisfied with your order, you may return it within 30 days of the purchase date for a full refund or exchange.
**Return Conditions:**
– Items must be unused, in their original condition, and with all tags attached.
– Final sale items, gift cards, and personalized products cannot be returned.
**How to Initiate a Return:**
1. Contact our customer service at [email protected] or call us at 857-350-3740 to request a return authorization.
2. Pack the item securely, including a copy of your receipt or proof of purchase.
3. Ship the package to the address provided during the return authorization process.
**Refund Process:**
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
If you have any questions regarding our returns policy, please feel free to reach out to our customer support team. Thank you for shopping with VersonaUSA!